PrintFX Companion Terms and Conditions

Last Updated: July 2, 2025

1. Introduction

Welcome to the PrintFX Companion mobile application (“the App”), owned and operated by FXBCTWB Pty Ltd (ABN 64 147 058 857), trading as FX Technologies, PrintFX, CallFX, TechFX, and DocFX, located at Unit 12b, 189 Anzac Avenue, Toowoomba, QLD 4350, Australia (“we,” “us,” or “our”). The App, available on iOS and Android, provides features such as print monitoring and support request management, complementing our websites (www.fxbctwb.com.au, www.fxshop.com.au, www.docfx.com.au, www.callfx.com.au, www.printfx.com.au, www.remotefx.com.au) and services.

These Terms and Conditions (“Terms”) govern your access to and use of the App, including any services provided through it (e.g., support services, print monitoring). The App and our services are not intended for individuals under 16 years of age. By downloading, installing, or using the App, you agree to be bound by these Terms and our PrintFX Companion Privacy Policy, available at [insert app Privacy Policy URL]. If you do not agree, you must not use the App.

These Terms apply in conjunction with our website Terms and Conditions, available at [insert website T&Cs URL], and website Privacy Policy, available at [insert website Privacy Policy URL], where applicable (e.g., when using the App in connection with website services).

For questions about these Terms, contact us at accounts@fxshop.com.au or +61 7 4634 5599.

Updates

We may update these Terms from time to time. The latest version will be posted in the App and on our websites, and we will notify you of significant changes via email (if provided) or through an App notification. Your continued use of the App after an update constitutes acceptance of the revised Terms.

2. Definitions

• Australian Consumer Law (ACL): The consumer protection laws under Schedule 2 of the Competition and Consumer Act 2010 (Cth).
• Consumer Guarantees: Rights under the ACL ensuring services are provided with due care and skill, fit for purpose, and completed within a reasonable time (if no time is specified).
• Services: Features provided by the App, such as print monitoring, support request management, or other support services.
• You: Any individual or entity using the App.

3. Use of the App

3.1 License

We grant you a non-exclusive, non-transferable, revocable license to download, install, and use the App on your personal device (e.g., smartphone, tablet) for personal or internal business use, subject to these Terms. You must not:

• Copy, modify, or distribute the App or its content, except as permitted by these Terms or Australian copyright law (e.g., fair dealing for research or study).
• Reverse engineer, decompile, or extract the App’s source code, except as permitted by law.
• Create derivative versions or translate the App without our prior written consent.
• Use the App for unlawful purposes or in a way that harms our systems or other users.

3.2 Device and Security

You are responsible for:

• Maintaining your device’s security, including keeping your App login credentials confidential and not sharing them with unauthorized parties.
• Ensuring your device has an active internet connection (e.g., Wi-Fi or mobile data) to use the App’s full functionality. You bear any data charges from your mobile provider, including roaming charges if using the App outside your home region.
• Avoiding actions that compromise the App’s security, such as jailbreaking or rooting your device, which may expose it to malware or cause the App to malfunction.

We take reasonable steps to secure the App (e.g., encryption for data transmission), but you must also protect your device against unauthorized access.

3.3 Third-Party Services

The App uses third-party services to provide certain features (e.g., app store distribution, analytics, push notifications). These services have their own terms and conditions, which you must comply with:

• Google Play Services Terms
• Apple Media Services Terms

We are not responsible for the performance or terms of third-party services, but we ensure that our use of these services complies with applicable laws.

4. Intellectual Property

4.1 Copyright

All content in the App, including code, designs, text, and graphics, is protected by copyright owned by us or our licensors. You may use the App’s content only as permitted by these Terms or Australian copyright law (e.g., for fair dealing purposes such as research or study). Without our prior written consent, you must not reproduce, distribute, or create derivative works from the App’s content, except as allowed under your license in Section 3.1.

4.2 Trademarks

PrintFX, CallFX, TechFX, and DocFX are trademarks or registered trademarks of FXBCTWB Pty Ltd. Third-party trademarks displayed in the App (e.g., Google, Apple) are the property of their respective owners. No license or right to use any trademark is granted without prior written consent.

5. Privacy

We collect, use, store, and disclose your personal information (e.g., contact details, location data, support information) in accordance with our PrintFX Companion Privacy Policy, available at [insert app Privacy Policy URL]. This includes:

• Personal Information: Email, phone number, location (with consent), and support details provided when using the App’s features (e.g., print monitoring, support requests).
• Non-Personal Information: Device data (e.g., IP address, device ID) and usage data collected via analytics tools.

We use this information to provide and improve the App, coordinate support, send notifications, and, with your consent, send marketing communications (from which you may opt out). Your information may be processed outside Australia with safeguards, and we retain it only as long as necessary (e.g., 7 years for support data). We will notify you and the Office of the Australian Information Commissioner (OAIC) of any eligible data breaches. For details, including your rights to access, correct, or delete your information, see our Privacy Policy.

6. Australian Consumer Law

Our services through the App come with Consumer Guarantees under the ACL, including that services are provided with due care and skill, fit for purpose, and completed within a reasonable time (if no time is specified). For example, print monitoring and support services must meet reasonable standards of performance.

To claim a remedy (e.g., re-performance of services, refund for major failures), contact us at accounts@fxshop.com.au or +61 7 4634 5599 with details of the issue. For major failures, you may choose a refund or re-performance; for minor failures, we may re-perform the service. Nothing in these Terms limits your ACL rights.

Mandatory Warranty Disclosure: Our services come with guarantees that cannot be excluded under the ACL. You are entitled to a refund or re-performance for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services re-performed if they fail to be of acceptable quality and the failure does not amount to a major failure.

7. Fees and Payment

Some App features or services (e.g., premium support plans) may require payment. We will clearly communicate any fees before you incur them, including the amount, frequency, and payment method (e.g., via app store billing, credit card through our payment gateway). Fees are inclusive of GST unless stated otherwise. If you fail to pay, we may suspend access to paid features, but we will notify you in advance. Refunds are subject to our refund policy and ACL rights, as outlined in Section 6.

8. Disclaimers

We strive to ensure the App is accurate, reliable, and accessible, but, subject to your ACL rights:

• We do not guarantee uninterrupted access or error-free performance, as the App relies on third-party services (e.g., internet connectivity, app stores).
• We are not responsible for issues caused by your device (e.g., lack of charge, incompatible software) or network (e.g., no Wi-Fi), but we will take reasonable steps to assist with troubleshooting.
• We do not endorse or accept liability for third-party services linked from the App, but we ensure any promoted services meet reasonable standards of reliability.

You are responsible for any data charges from your mobile provider when using the App, including roaming charges if used outside your home region. We recommend checking your provider’s terms and disabling data roaming if needed.

9. Liability and Indemnity

9.1 Limitation of Liability

To the extent permitted by law, including the ACL, our total liability for any claims arising from your use of the App or our services is limited to:

• The re-performance of the services; or
• The cost of having the services re-performed.

Nothing in these Terms excludes or limits our liability for breaches of ACL Consumer Guarantees or other non-excludable rights.

9.2 No Special Damages

To the extent permitted by law, we are not liable for any indirect, incidental, special, or consequential losses, including loss of profits, data, or savings, except where required by the ACL.

9.3 Indemnity

You agree to indemnify us against any losses, claims, or liabilities arising from your breach of these Terms or unlawful use of the App, except to the extent caused by our negligence or breach of the ACL.

10. App Updates and Termination

10.1 Updates

We may release updates to improve the App’s functionality, security, or compatibility with iOS, Android, or other platforms. You are encouraged to install updates to ensure optimal performance, but you may choose not to unless required for critical functionality. We do not guarantee that the App will always support all device versions or operating systems.

10.2 Termination

We may suspend or terminate your access to the App if you breach these Terms or for other reasonable grounds (e.g., discontinuation of the App). We will provide reasonable notice (e.g., via email or App notification) where practicable. Upon termination:

• Your license to use the App ends;
• You must stop using the App and delete it from your device.

You may stop using the App and delete it at any time.

11. Miscellaneous

11.1 Compliance with Law

You must comply with all applicable laws when using the App.

11.2 Governing Law

These Terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of Queensland courts.

11.3 Force Majeure

Neither party is liable for delays caused by events beyond their reasonable control (e.g., internet outages, natural disasters), but must take reasonable steps to mitigate the impact.

11.4 Survival

Terms intended to survive (e.g., liability, indemnity, intellectual property) will remain in effect after you stop using the App.

11.5 Severability

If any part of these Terms is illegal or unenforceable, it will be modified to be enforceable or severed, and the remaining Terms will remain in effect.

12. Contact Us

For questions, complaints, or to exercise your rights under these Terms or the ACL, contact us:

FXBCTWB Pty Ltd (trading as FX Technologies, PrintFX, CallFX, TechFX, DocFX)
Email: accounts@fxshop.com.au
Phone: +61 7 4634 5599
Address: Unit 12b, 189 Anzac Avenue, Toowoomba, QLD 4350, Australia

We aim to respond to inquiries within 2 business days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.