Privacy Policy
Last Updated: July 2, 2025
FXBCTWB Pty Ltd (ABN 64 147 058 857), trading as FX Technologies, PrintFX, CallFX, TechFX, and DocFX (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our websites (www.fxbctwb.com.au, http://www.fxshop.com.au, http://www.docfx.com.au, http://www.callfx.com.au, http://www.printfx.com.au, http://www.remotefx.com.au, collectively “our Websites”), purchase goods or services (e.g., support agreements, office technologies, phone call services), or interact with us. This policy applies in conjunction with our Terms and Conditions, available at [insert T&Cs URL].
By using our Websites or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Websites or services.
1. Information We Collect
We collect information to provide, improve, and personalize our services. The types of information we collect include:
a. Personal Information
Contact Details: Name, email address, phone number, and billing/shipping address provided when you create an account, place an order, or contact us.
Location Details: Geographic location or address details provided by you or collected with your consent (e.g., via browser location services or form submissions) to coordinate deliveries, dispatch field support, or enable features like “Distance From Me.”
Payment Information: Credit card or other payment method details processed securely through our payment gateway (e.g., PayPal). We do not store full payment details.
Account Information: Username, password, and purchase history associated with your account.
Support Information: Details you provide when requesting support or entering into support agreements, such as technical issues or service preferences.
b. Non-Personal Information
Browsing Data: IP address, browser type, device information, operating system, and pages visited, collected via cookies, web beacons, or server logs.
Usage Data: Information about how you interact with our Websites, such as clicks, time spent on pages, and products viewed.
Marketing Data: Preferences for receiving promotional emails or ads, including interactions with our marketing campaigns.
c. Information from Third Parties
We may receive information from third-party service providers, such as analytics tools (e.g., Google Analytics) or marketing platforms, to understand user behavior or enhance our services, in compliance with privacy laws.
2. How We Collect Information
We collect information in the following ways:
Directly from You: When you register, place orders, sign up for newsletters, provide location details, submit forms, or contact us via email, phone, or support tickets.
Automatically: Through cookies, web beacons, server logs, or location services (with your consent) that track your activity or location on our Websites.
From Third Parties: Via trusted partners, such as payment processors, delivery providers, or analytics providers, who share data in compliance with privacy laws.
3. How We Use Your Information
We use your information to:
Process and fulfill orders for goods (e.g., office technologies) and services (e.g., support agreements, phone call services).
Coordinate deliveries, dispatch field support, and power location-based features like “Distance From Me” using your location details.
Manage your account and provide customer support, including responding to inquiries or technical issues.
Send transactional communications about your orders, account, or support requests.
Send promotional emails, newsletters, or offers, but only with your consent where required by law (you may opt out at any time).
Improve our Websites, products, and services through analytics, user feedback, and market research.
Detect and prevent fraud, unauthorized access, or other illegal activities.
Comply with legal obligations, such as tax reporting, or respond to lawful requests from authorities.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers: Trusted third parties who assist with payment processing (e.g., PayPal), shipping, field support, hosting, or analytics. These providers are bound by confidentiality agreements and may receive location details to fulfill your requests (e.g., for deliveries or support).
Business Partners: For joint promotions or services, but only with your consent.
Legal Authorities: When required by law (e.g., in response to a subpoena) or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to privacy protections.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies may include:
Essential Cookies: Necessary for Website functionality, such as maintaining your shopping cart or account login.
Analytics Cookies: To understand how visitors use our Websites, including page views and navigation patterns.
Marketing Cookies: To deliver relevant ads and track campaign performance.
You can manage cookie preferences through your browser settings or our cookie consent tool (if available). Disabling cookies may affect Website functionality, such as location-based features or personalized content. For more details, see our Cookie Policy at [insert URL, if applicable].
6. Data Security
We implement reasonable technical and organizational measures, including encryption, secure servers, and access controls, to protect your personal information. For example, account credentials and payment transactions are encrypted. However, no online system is completely secure, and we cannot guarantee absolute security. We will notify you and the Office of the Australian Information Commissioner (OAIC) of any eligible data breaches as required by law.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, meet legal obligations, or resolve disputes. For example:
Order and location information is retained for 7 years to comply with Australian tax laws and support ongoing service agreements.
Account information is retained until you request deletion or your account becomes inactive for 2 years, after which we may delete it.
Non-personal data may be retained indefinitely in aggregated, anonymized form for analytics.
If you request deletion of your information, we will comply unless we are required to retain it for legal purposes (e.g., tax records).
8. Your Rights
Under the Australian Privacy Principles (APPs) and other applicable laws, you have the right to:
Access: Request a copy of the personal information we hold about you, including location details.
Correct: Update or correct inaccurate or incomplete information.
Delete: Request deletion of your information, subject to legal obligations (e.g., tax record-keeping).
Opt-Out: Unsubscribe from marketing communications, restrict certain uses of your data (e.g., location tracking), or object to processing for direct marketing.
Data Portability: Request your data in a structured, commonly used format, where feasible.
To exercise these rights, contact us at accounts@fxshop.com.au. We will respond within 30 days, or sooner if required by law. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at http://www.oaic.gov.au.
9. International Data Transfers
Your information, including location details, may be processed or stored outside Australia by our service providers (e.g., cloud hosting providers). We ensure that such transfers comply with the APPs, using safeguards like standard contractual clauses or ensuring the recipient is subject to equivalent privacy laws.
10. Third-Party Links
Our Websites may contain links to third-party sites, such as payment processors or partner websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.
11. Children’s Privacy
Our Websites and services are not intended for individuals under 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Websites and, where appropriate, via email to your registered email address. The “Last Updated” date at the top indicates when the policy was last revised. Your continued use of our Websites or services after an update constitutes acceptance of the revised policy.
13. Contact Us
For questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
FXBCTWB Pty Ltd (trading as FX Technologies, PrintFX, CallFX, TechFX, DocFX)
Email: accounts@fxshop.com.au
Phone: +61 7 4634 5599
Address: Unit 12b, 189 Anzac Avenue, Toowoomba, QLD 4350, Australia
We aim to respond to inquiries within 2 business days. If you are not satisfied with our response, you may contact the OAIC at http://www.oaic.gov.au.