PrintFX Companion Privacy Policy 

Last Updated: July 2, 2025

FXBCTWB Pty Ltd (ABN 64 147 058 857), trading as FX Technologies, PrintFX, CallFX, TechFX, and DocFX (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our PrintFX Companion mobile application (“the App”), available on iOS and Android devices. The App provides features such as print monitoring and support request management, complementing our websites (www.fxbctwb.com.au, www.fxshop.com.au, www.docfx.com.au, www.callfx.com.au, www.printfx.com.au, www.remotefx.com.au) and services.

This Privacy Policy applies in conjunction with our Terms and Conditions, available at [insert T&Cs URL], and our website Privacy Policy, available at [insert website Privacy Policy URL]. By using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

We collect information to provide, improve, and personalize the App’s features, such as print monitoring and support services. The types of information we collect include:

1. Personal Information

• Contact Details: Name, email address, and mobile phone number provided when you register, log in, or submit support requests via the App.
• Location Details: Geographic location or address details collected with your consent (e.g., via device location services) to coordinate field support or enable location-based features (e.g., identifying nearby service locations).
• Support Information: Details you provide when using the App’s support features, such as printer issues, technical queries, or service preferences.
• Account Information: Username, password, and App usage history (e.g., support requests, print monitoring logs) associated with your account.

1. Non-Personal Information

• Device Data: Device type, operating system (e.g., iOS, Android), device ID, IP address, and App version, collected automatically to ensure compatibility and optimize performance.
• Usage Data: Information about how you interact with the App, such as features used (e.g., print monitoring, support requests), time spent, and navigation patterns, collected via analytics tools.
• Log Data: Diagnostic data, such as error reports, crash logs, and performance metrics, collected to troubleshoot issues and improve the App.

1. Information from Third Parties

• We may receive information from third-party service providers, such as analytics providers (e.g., Google Analytics for Firebase) or push notification services, to understand App usage or deliver notifications, in compliance with privacy laws.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you register, log in, submit support requests, or provide location details via the App’s forms or settings.
• Automatically: Through device permissions (e.g., location services, with your consent), analytics SDKs, or log data collection that tracks App usage and performance.
• From Third Parties: Via trusted partners, such as app stores (e.g., Google Play, Apple App Store), analytics providers, or support service providers, who share data in compliance with privacy laws.

3. How We Use Your Information

We use your information to:

• Provide App features, such as monitoring printer performance, managing support requests, and coordinating field support.
• Use location details (with your consent) to dispatch field support or enable location-based features (e.g., identifying nearby service locations).
• Manage your account and respond to support queries or technical issues.
• Send transactional notifications (e.g., support request updates, print job alerts) via the App or email.
• Send promotional notifications or offers related to our services, but only with your consent where required by law (you may opt out at any time).
• Improve the App and our services through analytics, user feedback, and error reporting.
• Detect and prevent fraud, unauthorized access, or other illegal activities.
• Comply with legal obligations, such as responding to lawful requests from authorities.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted third parties who assist with App hosting (e.g., cloud providers), analytics (e.g., Google Analytics for Firebase), push notifications, or field support. These providers are bound by confidentiality agreements and may receive location details to fulfill support requests.
• Business Partners: For joint promotions or services, but only with your consent.
• Legal Authorities: When required by law (e.g., in response to a subpoena) or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to privacy protections.

5. Device Permissions and Tracking Technologies

The App may request device permissions or use tracking technologies to provide its features:

• Location Services: To coordinate field support or enable location-based features, with your consent. You can disable location access in your device settings, but this may limit some features.
• Analytics SDKs: To collect usage data and improve the App, using tools like Google Analytics for Firebase.
• Push Notifications: To send transactional or promotional notifications, with your consent. You can manage notifications in the App or device settings.
• Device Identifiers: Unique identifiers (e.g., device ID) to ensure App functionality and security.

We may use third-party code or libraries that employ cookies or similar technologies (e.g., for analytics). You can manage permissions and tracking preferences through your device settings or the App’s settings (if available). Disabling permissions may affect App functionality, such as location-based support or notifications.

For details on third-party providers, see their privacy policies:

• Google Play Services
• Apple Privacy Policy
• Google Analytics for Firebase

6. Data Security

We implement reasonable technical and organizational measures, including encryption, secure servers, and access controls, to protect your personal information. For example, account credentials and support data are encrypted during transmission and storage. However, no system is completely secure, and we cannot guarantee absolute security. We will notify you and the Office of the Australian Information Commissioner (OAIC) of any eligible data breaches as required by law.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, meet legal obligations, or resolve disputes. For example:

• Support and location data is retained for 7 years to comply with Australian tax laws and support ongoing service agreements.
• Account information is retained until you request deletion or your account becomes inactive for 2 years, after which we may delete it.
• Non-personal data (e.g., aggregated analytics) may be retained indefinitely for App improvement.

If you request deletion of your information, we will comply unless we are required to retain it for legal purposes (e.g., tax records).

8. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

• Access: Request a copy of the personal information we hold about you, including location or support data.
• Correct: Update or correct inaccurate or incomplete information.
• Delete: Request deletion of your information, subject to legal obligations (e.g., tax record-keeping).
• Opt-Out: Disable location services, unsubscribe from promotional notifications, or object to processing for direct marketing.
• Data Portability: Request your data in a structured, commonly used format, where feasible.

To exercise these rights, contact us at accounts@fxshop.com.au. We will respond within 30 days, or sooner if required by law. If you are not satisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au.

9. International Data Transfers

Your information, including location or support data, may be processed or stored outside Australia by our service providers (e.g., cloud hosting providers). We ensure that such transfers comply with the APPs, using safeguards like standard contractual clauses or ensuring the recipient is subject to equivalent privacy laws.

10. Third-Party Links

The App may contain links to third-party sites or services, such as support portals or app stores. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children’s Privacy

The App and our services are not intended for individuals under 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy in the App and on our websites, and, where appropriate, via email or App notification to your registered account. The “Last Updated” date at the top indicates when the policy was last revised. Your continued use of the App after an update constitutes acceptance of the revised policy.

13. Contact Us

For questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

FXBCTWB Pty Ltd (trading as FX Technologies, PrintFX, CallFX, TechFX, DocFX)
Email: accounts@fxshop.com.au
Phone: +61 7 4634 5599
Address: Unit 12b, 189 Anzac Avenue, Toowoomba, QLD 4350, Australia

We aim to respond to inquiries within 2 business days. If you are not satisfied with our response, you may contact the OAIC at www.oaic.gov.au.