Terms and Conditions
Last Updated: July 2, 2025
1. Introduction
Welcome to the websites owned and operated by FXBCTWB Pty Ltd (ABN 64 147 058 857), located at Unit 12b, 189 Anzac Avenue, Toowoomba, QLD 4350, Australia (“we,” “us,” or “our”). These websites include http://www.fxbctwb.com.au, http://www.fxshop.com.au, http://www.docfx.com.au, http://www.callfx.com.au, http://www.printfx.com.au, and http://www.remotefx.com.au (collectively, “our websites”).
These Terms and Conditions (“Terms”) govern your access to and use of our websites, as well as any purchases of goods or services from our Supplies Division, whether made online, by post, in person, by fax, telephone, or email. By accessing or using our websites or purchasing from us, you agree to be bound by these Terms. If you do not agree, you must not use our websites or purchase from us.
For questions about these Terms, please contact us at [insert email address] or [insert phone number].
Structure
These Terms are divided into:
Part A: General Website Use – Applies to all users of our websites.
Part B: Sales, Support, and Services – Applies in addition to Part A for purchases of goods or services and use of specific website functionalities (e.g., My Account, support services).
Updates
We may update these Terms from time to time. The latest version will be posted on our websites, and you will be deemed to have accepted any changes if you continue to use our websites after the update.
2. Definitions
Australian Consumer Law (ACL): The consumer protection laws under Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Consumer Guarantees: Rights under the ACL ensuring goods are of acceptable quality, fit for purpose, and match descriptions, and services are provided with due care and skill.
Goods: Products purchased from our Supplies Division, including physical items and software.
Services: Support services, including blogs, forums, remote assistance, and print monitor software, as well as other services provided by us.
Security Interest: A legal interest in goods under the Personal Property Securities Act 2009 (Cth) (PPSA) to secure payment or performance.
You: Any individual or entity accessing our websites or purchasing goods or services from us.
Part A: General Website Use
3. Copyright and Trademarks
Copyright: All content on our websites, including text, images, and software, is protected by copyright owned by us or our licensors. You may use the content only as permitted by these Terms or Australian copyright law (e.g., for fair dealing purposes such as research or study). Without our prior written consent, you must not reproduce, distribute, or hyperlink any content, except you may:
Download a copy of our websites to your device for personal use.
Print extracts for personal or non-commercial internal business use.
Use software provided on our websites under the terms of the applicable end-user license agreement (EULA). You must not reverse engineer, modify, or distribute the software except as permitted by law.
Trademarks: PrintFX, CallFX, TechFX, and DocFX are trademarks or registered trademarks of FXBCTWB Pty Ltd. Third-party trademarks displayed on our websites are the property of their respective owners. No license or right to use any trademark is granted without prior written consent.
4. Privacy
We collect, use, and store your personal information in accordance with our Privacy Policy, available at [insert URL]. This includes information you provide when registering, placing orders, or contacting us. We use this data to provide our services, process orders, and improve our websites, and we may share it with trusted third parties (e.g., payment processors) as outlined in our Privacy Policy. We comply with the Australian Privacy Principles and will notify you of any data breaches as required by law.
5. Disclaimers
We strive to ensure the accuracy and accessibility of our websites, but, subject to your rights under the ACL:
We do not guarantee the quality, accuracy, or fitness for purpose of any content or uninterrupted access.
We take reasonable steps to secure our websites against viruses and harmful code, but you are responsible for maintaining your own virus protection.
We do not endorse or accept liability for third-party websites linked from our websites, but we will ensure any promoted links meet reasonable standards of reliability.
6. Liability and Indemnity
Limitation of Liability: To the extent permitted by law, including the ACL, our total liability for any claims arising from your use of our websites or our supply of goods or services is limited to:
For services: the cost of re-supplying the services or paying for their re-supply.
For goods: the cost of replacing or repairing the goods or supplying equivalent goods.
Nothing in these Terms excludes or limits our liability for breaches of ACL Consumer Guarantees or other non-excludable rights.
No Special Damages: To the extent permitted by law, we are not liable for any indirect, incidental, special, or consequential losses, including loss of profits, revenue, savings, or data, except where required by the ACL.
Indemnity: You agree to indemnify us against any losses, claims, or liabilities arising from your breach of these Terms or your unlawful or improper use of our websites, except to the extent caused by our negligence or breach of the ACL.
7. Miscellaneous
Compliance with Law: You must comply with all applicable laws when using our websites. Applicable Law: These Terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of Queensland courts. Termination: We may suspend or terminate your access to our websites at any time if you breach these Terms or for other reasonable grounds, and we will notify you where practicable. Force Majeure: Neither party is liable for delays caused by events beyond their reasonable control, such as natural disasters or internet outages, but must take reasonable steps to mitigate the impact. Survival: Terms intended to survive (e.g., liability, indemnity, copyright) will remain in effect after you stop using our websites or complete a transaction with us.
Part B: Sales, Support, and Services
8. Australian Consumer Law
Our goods and services come with Consumer Guarantees under the ACL, including that goods are of acceptable quality, fit for purpose, and match descriptions, and that services are provided with due care and skill. For example:
Goods must have clear title, be free from defects, and match any samples shown.
Services must be performed with due care and skill and within a reasonable time (if no time is specified).
To claim a remedy (e.g., refund, repair, or replacement), please contact us at [insert email address] or [insert phone number] with your proof of purchase. For major failures, you may choose a refund or replacement; for minor failures, we may repair or replace the goods or re-perform the services. Nothing in these Terms limits your ACL rights.
Mandatory Warranty Disclosure: Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
9. Registration and My Account
Registration: To access certain features of our websites (e.g., My Account, support services), you must register and provide accurate information. We use reasonable security measures, such as encryption, to protect your credentials, but you must:
Keep your user ID and password confidential and notify us immediately of any unauthorized access.
Update your information (e.g., email address) as needed.
If registering on behalf of a company or another person, warrant that you have the authority to do so.
My Account: The My Account area allows you to track and update your personal information and orders. You must have a current, active, and approved account to use this feature. We aim to process updates within 2-5 business days, but delays may occur due to technical issues or high demand. We are not liable for losses caused by such delays, except where required by the ACL.
10. Support Services
We offer support services, including blogs, forums, remote assistance, and print monitor software, to most customers. Some services may require registration or payment, and availability may vary. Contact us at [insert email address] or [insert phone number] for details on accessing support, including hours of operation and any applicable fees.
11. Sale of Goods
This section applies to purchases of goods from our Supplies Division, whether made through our websites, by post, in person, by fax, telephone, or email, in addition to Part A. These terms apply unless we agree in writing to vary them or use different terms. Any customer terms (e.g., in a purchase order) are excluded unless we agree in writing.
Eligibility: Orders can only be accepted for delivery to locations within Australia.
Formation of Contract: Our websites, catalogues, or other publications are not offers. A contract is formed only when we accept your order and confirm acceptance via email.
Credit Approval: All orders are subject to credit approval. We may obtain a credit report to assess your creditworthiness, as outlined in our Privacy Policy. You consent to us sharing credit information with credit reporting agencies as permitted by law.
Price: Prices are those current on the day you place your order and include GST unless otherwise stated. Delivery charges may apply and will be confirmed at checkout or in our order confirmation.
Payments: To pay on account terms, you must have a valid account with us. Interest of 15% per annum applies to overdue amounts, calculated daily. If you do not have an account, you may apply to open one or pay by credit card via our PayPal payment gateway. We do not store credit card details on our websites.
Delivery Times: We aim to deliver orders within the timeframes indicated on our website or in our confirmation, but delays may occur. If delivery fails due to an incorrect address or your absence, we may charge additional delivery fees or return the goods. Contact us to arrange re-delivery. We are not liable for losses caused by delivery delays, except where required by the ACL.
Risk and Title: Risk in the goods passes to you upon delivery. Title remains with us until full payment is received as cleared funds. Until title passes:
You must store the goods separately and in a way that identifies them as ours.
If payment is overdue by 14 days, we may enter your premises to repossess the goods, and you indemnify us for any related claims or costs, except where caused by our negligence.
Personal Property Securities Act (PPSA): For business customers, our supply of goods may create a Security Interest under the PPSA, which we may register. You agree to:
Provide information needed for registration.
Take steps to ensure the goods do not become fixtures or accessions to other property.
Waive certain PPSA notice rights, as permitted by law.
For details, contact us for our business terms. The following PPSA sections do not apply to our Security Interest: sections 95, 121(4), 125, 130 (to the extent it requires notice), 132(3)(d), 132(4), and 135.
Severability: If any part of these Terms is illegal or unenforceable, it will be modified to the extent necessary to be enforceable or severed, and the remaining Terms will remain in effect.
12. Contact Us
For questions, complaints, or to exercise your rights under these Terms or the ACL, contact us at:
Email: accounts@fxshop.com.au
Phone: 617 4634 5599
Address: Unit 12b, 189 Anzac Avenue, Toowoomba, QLD 4350, Australia
We aim to respond to inquiries within 2 business days.